Engineering Support Analyst
Location: Stockholm, Sweden
Contract Type: Full Time Permanent
Job Reference ID: 11506
ApplyOur DevOps culture is strong: we believe in “release small, release often.” Thanks to our fully automated CI/CD pipelines, we push over 13,000 releases to production every year, delivering value to customers in real time. We use modern technologies across backend, frontend, apps, data and infrastructure, and we’re continuously evolving. We tackle complex engineering challenges such as real-time scalability, database migrations with no downtime, and peak transaction loads, all while maintaining an exceptional and safe customer experience.
Turning skills into thrills
- Technical Expertise
- Strategic Thinking and Innovative
- Adaptive Problem-Solving & Experimentation
- Cross-Functional Collaboration
- Agility & Adaptability
- Curiosity & Continuous Learning
Turning skills into thrills
United by our three values
Passion to succeed
Striving for excellence and beyond
Accountability
Taking ownership and upholding high standards every day
Collective Spirit
As one team, we achieve more
Engineering Support Analyst
The role
As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems.
What you will do
- Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication.
- Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams.
- Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
- Collaborate with cross-functional teams to maintain seamless system functionality.
- Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
- Demonstrate a solid understanding of software engineering principles and practices.
- Collaborate / Handover with colleagues in Bangalore and Australia (IST & AEDT).
Key Accountabilities / Measures
- Provide comprehensive support for global stakeholders.
- Drive issues to resolution efficiently and effectively.
- Monitor and utilise alerts to promptly address incidents.
- Enhance reliability by pushing capabilities forward and innovating for continuous improvement.
Your experience
- 2-3 years of proven experience in providing technical support for critical business systems.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills, essential for working with global stakeholders.
- Extensive knowledge of support principles, including incident and problem management.
- Desirable knowledge in server stack and website support.
- Extensive experience in issue debugging, analysis, and resolution.
- Required experience and understanding of the following toolsets:
Experience
Elastic / Grafana / Splunk
Prometheus / Loki / Tempo
Understanding
Kubernetes / Docker
Linux / Windows
Solace / Kafka
Postgres
- Experience in creating Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection.
- Testing experience is a definite advantage.
Testimonials
-
Bertrand Le Piolot
My mission is to position cybersecurity as a business enabler, by finding the right balance between security requirements and business development objectives.
Bertrand Le Piolot
Group Cybersecurity Director -
Lesya Liskevych
Our team turns every customers interaction into mainingful insights, leveraging AI to personalise and enhance the user experience on our gaming platform.
Lesya Liskevych
Head of Product Insights & AI Automation Technology -
From improving product features to enhancing safe gaming practices, data isn't just information, it's a catalyst for innovation and maintaining the Group's integrty.
Nonna Shakhova
Cloud Data EngineerNonna Shakhova
A European gaming champion
FDJ UNITED is a European leader in betting and gaming, trusted for its iconic brands and technological strength across around 15 regulated markets. We’re rapidly digitising our lottery business and expanding our sports-betting footprint, creating exciting opportunities to build the next generation of player experiences. Here you’ll work on high-impact projects: modernising platforms, scaling data-driven personalisation, and developing tools that both delight customers and protect them. Our goal is to strengthen customer relationships through smarter identification and insights. That means meaningful, purpose-driven work, from customer service to marketing, product design, compliance and more. All within an international, innovation-focused environment. We are shaping the future of gaming, join us!
Benefits
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