Contact Centre Operator

We are looking for a Contact Centre Operator to attend customer service enquiries and providing resolution for our customers in the gaming space. 

Job Description

• Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
• Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
• Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
• Needs to clearly manage customer expectations using the various means of correspondence
• Communicate with our customers using the tools and applications supplied by Unibet
• Perform expected duties to the predefined quality standard of work
• Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
• Perform related duties as assigned, within your scope of practice
• Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.

To be successful in this role, you'll need:

• A genuine passion for sport and/or racing
• Strong attention to detail, ensuring accuracy in all tasks and interactions
• A positive and resilient mindset, with the ability to remain composed under pressure
• Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
• Solid computer proficiency, with the ability to navigate multiple systems efficiently
• The ability to multitask effectively, managing competing priorities while maintaining high-quality service

Key Responsibilities (Training Provided):

• Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
• Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
• Support the maintenance and documentation of team procedures to ensure consistency and compliance
• Continuously build knowledge of products, services, and industry updates to deliver informed customer support
• Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers