Sportsbook Planning Specialist

The role 

Are you interested in sports, sports and more sports and would love to work with it on a daily basis? Then this is the role for you! This role suits someone who is eager and keen to learn. 

Reporting to the Sportsbook Event Planning Manager within the Trading Operations department, this role will be responsible for all operational aspects of live scheduling, manual and automated creation of events in line with local regulations and bet settlements in line with agreed processes and procedures. You will also be responsible for proactively resolving any operational issues, documenting key processes and continually monitoring feed quality to ensure that we deliver a great player experience to our customers. You will also be required to work a variable shift pattern which includes days, evenings, weekends and public holidays and may also include early mornings and late evenings working hours to meet the needs of the business.

What you will do 

Manual and automated creation of markets in accordance to local compliance regulations and agreed SLAs, ensuring that all criteria and description is managed correctly
Monitoring of start/closing times in real time and alerts to ensure optimized efficiency 
Continuously monitoring feed quality and proactively ensuring best feed selection for fastest live data 
Responsible in settling markets both manually and automatically and resolve conflicts that might arise in line with agreed process and guidelines.
Collaborating closely and aligning with stakeholders in the Control & Compliance team to ensure that event markets comply with different regulations and integrity
Responsible in building live scheduling rotations and assignments in line with the Sporting calendar to ensure that resource is well planned and that we maintain 24/7 coverage.
Responsible in creating and maintaining detailed process guidelines and documentation that will help the team to ensure that correct process is applied at all times
Proactively investigate and resolve any operational issues (live scheduling/settlements/event creation) in a timely manner, escalating where appropriate.
Resolving escalations such as bet resettlements, voided bets, feed quality, in play trading conflicts etc.
Work a variable shift pattern including evenings, weekends and public holidays to meet the needs of the business
May be required to assist in day-to-day Sportsbook Operations alongside your core responsibilities.  
Acting as shift leader on duty as main link between different Sportsbook departments.

Your experience 

Previous experience in a similar operational role within Sportsbetting and knowledge of the Sporting calendar 
Ability to work in a fast paced environment and under pressure to strict timelines/deadlines
Excellent problem solving skills, with an ability to use own initiative in dealing with operational problems.
Excellent attention to detail and highly organised
Can work to a good standard in key ”Office” tools (Teams, Excel, Word, PowerPoint, Onedrive)
Excellent communication and interpersonal skills
Fluent in English, both written and verbal, is essential 
Proactive, self driven and motivated 
Flexibility and willingness to work on a variable shift schedule that will include mornings, evenings, weekends and public holidays.
Previous experience with working with suppliers and in an operational capacity would be an advantage.

How will success be measured in this role  
Sports Betting Revenue  
Sports Betting Margin  
Performance of Event Creation 
Performance of Live Scheduling
Performance of Feed Selection
Performance of Bet Settlement 
Acting in line with Kindred Group values  
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth