Senior AML & RG Specialist (UK)

Role  

The Senior AML & RG Specialist (UK) will identify and action concerning customer behaviour with the aim of ensuring a sustainable customer base, reducing friction and maximizing customer experience. The role will support the Player Risk Managers with team development and procedural improvement whilst ensuring the department is operationally compliant in all account handling in line with regulatory laws.

Key Responsibilities

Identify and action customer compliance risk. Act according to documented processes with regards to account actioning, document requests and additional checks required
Conduct customer risk assessments, including checks on customers' source of wealth, taking action to ensure that the customer maintains a sustainable level of spend.
Investigate customers detected on our RG/AML models, taking actions as per established processes – escalating to relevant Governance/Compliance teams when appropriate.
Ensure you are aware of any regulatory or market changes affecting your area, and that any casework is handled in compliance with regulatory standards and requirements.
Act as a constant point of reference for any queries or escalations by any team in Player RIsk and Operations in general.
Take up the role of a leader when the Team Manager is not present, namely around monitoring of daily tasks, scheduling, decision making etc.
Support the Player Risk Managers with developing the knowledge and performance of team members.
Conduct regular quality checks and provide constructive feedback to team members.
Be responsible for arranging/conducting training for new starters and other team members requiring performance improvement.
Continuously search for ways to improve ways of working / operational efficiency.
Ensure any procedural changes or new tasks are onboarded and communicated – conducting training sessions and procedural updates if necessary.
Build strong relationships with external stakeholders, especially senior analysts in other Player Sustainability teams and relevant CS teams.
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Perform ad-hoc tasks as required by your manager.

Skills & Experience Required

Customer-centric decision making
Excellent written and verbal communication skills in English
Strong problem-solving and analytical thinking skills
Open to giving and receiving constructive feedback
Experience/skilled in writing and improving processes and procedures
Good knowledge of Responsible Gaming, AML, and the iGaming industry as a whole
Keen to share knowledge and help others grow
Excellent team player
Reliable and self-motivated
Leads by example
Experience in a similar role is a plus