IT Service Continuity Manager
Location: Stockholm, Sweden
Contract Type: Full Time Permanent
Job Reference ID: 11498
ApplyOur DevOps culture is strong: we believe in “release small, release often.” Thanks to our fully automated CI/CD pipelines, we push over 13,000 releases to production every year, delivering value to customers in real time. We use modern technologies across backend, frontend, apps, data and infrastructure, and we’re continuously evolving. We tackle complex engineering challenges such as real-time scalability, database migrations with no downtime, and peak transaction loads, all while maintaining an exceptional and safe customer experience.
Turning skills into thrills
- Technical Expertise
- Strategic Thinking and Innovative
- Adaptive Problem-Solving & Experimentation
- Cross-Functional Collaboration
- Agility & Adaptability
- Curiosity & Continuous Learning
Turning skills into thrills
United by our three values
Passion to succeed
Striving for excellence and beyond
Accountability
Taking ownership and upholding high standards every day
Collective Spirit
As one team, we achieve more
IT Service Continuity Manager
Role Purpose
The IT Service Continuity Manager is responsible for establishing, implementing, and continuously improving OBG's IT Service Continuity Management (ITSCM) framework.
The role owns the governance, policy, scope definition, and oversight of IT continuity across the organisation, ensuring alignment with business priorities, regulatory expectations, and recognised standards such as ISO 22301.
This is a governance and coordination role. It does not own Incident Management or ITIL operational processes. Instead, it works collaboratively across IT, business units, crisis management, risk, and third-party systems to ensure that IT continuity requirements are clearly defined, implemented, tested, monitored, and continuously improved.
Success in this role requires a strong communicator who can influence without authority, build trust across technical and business domains, and lead through collaboration and clarity rather than hierarchy.
Key Responsibilities
- Establish and lead the ITSCM governance framework
- Develop and maintain the ITSCM Policy
- Define scope, asset criticality, and RTO/RPO methodology
- Ensure alignment between third-party SLAs and business continuity objectives
- Implement and oversee IT continuity testing
- Define KPIs and report maturity to senior management
About You
- 8+ years' experience in IT governance, resilience, IT risk, or service management
- Proven experience implementing IT continuity frameworks
- Experience with ISO 22301, ISO 27001, ITIL or similar
- Experience in regulated environments preferred
You are:
- A strong communicator who translates technical risk into business impact
- Collaborative and influence-driven
- Self-motivated with strong follow-through
- Humble, pragmatic, and structured in your approach
- Comfortable leading through coordination rather than authority
Testimonials
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A European gaming champion
FDJ UNITED is a European leader in betting and gaming, trusted for its iconic brands and technological strength across around 15 regulated markets. We’re rapidly digitising our lottery business and expanding our sports-betting footprint, creating exciting opportunities to build the next generation of player experiences. Here you’ll work on high-impact projects: modernising platforms, scaling data-driven personalisation, and developing tools that both delight customers and protect them. Our goal is to strengthen customer relationships through smarter identification and insights. That means meaningful, purpose-driven work, from customer service to marketing, product design, compliance and more. All within an international, innovation-focused environment. We are shaping the future of gaming, join us!
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