Product Manager – Customer Onboarding & Communications

The role 

We are looking for a highly motivated and detail-oriented Product Manager to support our Lead Product Manager in the development, delivery, and continuous improvement of our customer onboarding journey and lifecycle customer communication. This role is ideal for someone with a strong interest in data, user experience, and cross-functional collaboration. 

• Key Responsibilities

  • Product Planning & Development 

  Collaborate with engineering teams to initiate and support product development efforts. Act as their main point of contact for requirement clarifications, regulatory updates, and compliance-related changes. 

  • Data Collection & Performance Monitoring 

  Gather and analyze data from various sources to assess product performance. Support the tracking of KPIs and contribute to the preparation of performance reports and dashboards. 

  • Documentation & Compliance Support 

  Maintain up-to-date documentation, including product changes, meeting notes, and release summaries. Ensure proper version control and support audit readiness of key materials. 

  • Customer & Market Insights 

  Assist in gathering user feedback through channels such as surveys, support tickets, and usability studies. Contribute to competitive research and feature benchmarking. 

  • Quality Assurance & Testing 

  Participate in user acceptance testing (UAT), help identify bugs or UX issues and support the creation of test cases and scenarios in collaboration with QA or senior team members. 

  • Process Improvement & Workflow Support 

  Document existing processes and identify areas for improvement. Support initiatives aimed at improving team collaboration, efficiency, and product delivery workflows. 

  • Agile Team Collaboration 

  Actively participate in Agile ceremonies, such as sprint planning and retrospectives. Work cross-functionally with design, engineering, commercial, and compliance teams to ensure timely and effective project delivery. 

  • Product Development & Third-Party Solution Support

  Coordinate product development initiatives by collaborating with Product and operational teams to identify requirements. Support testing and Proof of Concept (POC) initiatives for new tools and technologies to validate performance and business value.

  • Financial System Management

  Support invoice processing lifecycle for third-party suppliers, submit purchase order (PO) requests ensuring accurate validation, approval, and timely payment in line with contractual agreements and financial controls.

  Experience: 

  • 1–2 years of experience in a product, project, business analyst, or similar support role (internships included).  

  • Strong organizational and communication skills. 

  • Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence). 

  • Basic data literacy (Excel/Google Sheets). 

  • Curiosity and eagerness to learn from senior product leaders.